As spring approaches, the inevitable winter thaw is upon us. We all look forward to longer days, the warm spring sun on our shoulders, the flowers blooming, and the freight volumes increasing. What... what? Gulp...it is that time when a busy winter turns in to a hectic spring. We in the Customer Service department are seeing spring kick off in a big way. Hold on, take a breath and enjoy the ride.
Now that we have taken a big breath, let's reflect on service. ...