An unprecedented holiday season where everything from where products are made to where they need to go to who's going to sell them has been disrupted. We remain engulfed in one of the combative holiday shopping seasons in modern history and there’s really no sign of it relenting any time soon. During our last blog post, we’ve talked about how a perfect storm of factors converged within all facets of the supply chain to get us to this point.
Manufacturers are still struggling to get...
The warnings began to surface around the middle to latter part of summer - if you want to ensure you have the best gifts under the tree, you should probably begin your shopping very early in this year. And if you didn't follow those warnings and are just now beginning your holiday shopping, you are likely encountering empty store shelves, rising prices and countless shipping delays. Container ships are clogging ports, awaiting cargo or unable to get past the gridlock to unload their goods. Some...
As spring approaches, the inevitable winter thaw is upon us. We all look forward to longer days, the warm spring sun on our shoulders, the flowers blooming, and the freight volumes increasing. What... what? Gulp...it is that time when a busy winter turns in to a hectic spring. We in the Customer Service department are seeing spring kick off in a big way. Hold on, take a breath and enjoy the ride.
Now that we have taken a big breath, let's reflect on service. ...